Shipping policy

Shipping Policy

Our goal is to make shipping seamless and transparent. Below are the full details of how we get your order to you.

Shipping Range

Countries: We currently ship within the United States.
Future Expansion: Expansion to additional shipping regions is being considered.

Shipping Costs

Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
Order Cutoff: Orders placed before 5:00 PM ET are processed the next business day.
Weekend Orders: Orders placed on weekends or holidays are processed the next business day.

Transit Time

Estimated Delivery Time: 5–7 business days after processing.
Business Days: Shipments occur Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather and carrier delays.

Shipping Process

Reliable Carriers: We ship via USPS, UPS, and FedEx.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

Tracking Your Order

Tracking Information: After your order ships, you'll receive an email with the carrier name and tracking number.
Track Your Order: Use the tracking number with the carrier to follow your shipment's progress.
Questions: Our support team is ready to help with anything related to tracking your order.

Missing Items

Reporting: If an item is missing from your package, contact us within 7 days of delivery at getequin@gmail.com.
Resolution: We'll resolve the issue as quickly as possible by sending a replacement or offering a refund.

Returns

Returns are accepted within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. For full details, please see our Return & Refund Policy. There is no restocking fee on any return.